We get it, renewing your service contract may have fallen to the bottom of your admin task list, however, renewing on-time will determine the following: longer maintenance and performance of your equipment, protects your budget from unexpected costs, and reassures the team within the department. Let’s take a look at more advantages of timely renewal:

1. Ensure Continuity of Coverage and Uptime

Continued maintenance of your equipment ensures consistent reliable performance throughout the year. A service contract with Probo Medical will guarantee that your diagnostic imaging systems receive regular, preventative check-ups from our OEM-trained engineers. The routine care will identify any potential issues before they escalate into significant problems that could disrupt the department and patient care.

When a service contract is overdue to be renewed, the structured maintenance becomes out of touch. Even a short gap in coverage can compromise the long-term reliability of your equipment. Without routine inspections and performance verifications, small faults can go undetected, potentially leading to more frequent and severe breakdowns in the future, causing higher financial damage in the long-term. By renewing on time, the continuity of coverage will directly translate to maximum equipment uptime and the consistent availability of your diagnostic services for patients who depend on them.

2. Avoid Costly Delays in Service Response

Imagine your overdue by 2-months to renew your contract, and suddenly your CT system breaks down. Your ability to diagnose and treat patients is then directly impacted, and therefore you need to restore the system as quickly as possible. Having an active service contract in place, requires a timely call-out service and is the most effective way to guarantee a  fast response from the engineering team.

If your contract has expired, initiating a service call becomes more complicated. Our service coordinators must navigate a few administrative hurdles before a field engineer can be dispatched. This can involve creating new service orders, verifying payment details and paperwork, all of which can take time to process. These delays mean your equipment remains out of service for longer, impacting patient scheduling and the department's workflow.

With an active service contract however, you receive prioritized support. Our team will have all of your details on file, allowing for immediate dispatch of an engineer. We understand the critical role of diagnostic equipment, which is reflected in our commitment to get it back up and running with minimal interruptions. Renewing on time ensures you have a direct line to a service, especially when you need it most.

3. Secure Financial Predictability and Savings

Beyond operational benefits, renewing your service contract on time offers significant financial advantages. It allows for predictable budgeting and protects you from the higher, unplanned costs associated with out-of-contract service calls.

4. The Risk of Standard Call-Out Rates

A service call made without an active contract is subject to standard, non-contracted rates. These fees are often considerably higher than the preferential rates secured within a service agreement. A single emergency repair could end up costing more than what an annual contract would, creating unexpected financial strain and complicating your billing processes.

Compared to a service contract which can provide cost certainty. You know exactly what your maintenance expenses will be for the year, allowing for more effective financial planning. By renewing promptly, you lock in these favourable rates and protect your budget from any repair costs outside of the budget. This financial stability empowers you to make smarter decisions for your healthcare business, ensuring that resources are allocated where they are needed most, in patient care.

So, renew your service contract today and ensure your equipment maintains peak performance through continuous, expert care. Don’t have a service and maintenance plan in place? Now's the perfect time, with tight budgets rising and faster diagnoses becoming more demanding. Click here to find out more. 

At Probo Medical ,we can offer more than just service contracts and repairs. We can offer affordable new/refurbished diagnostic imaging equipment to buy or rent, we can purchase your old diagnostic system, and we can offer project management services to de-install your old equipment. As your long-term partner, we can provide reliable equipment and responsive support, contributing to better patient outcomes for your hospital.

Contact us today to find out more.