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Frequently Asked Questions

As a leader in equipment sales, service, repair and maintenance, Probo Medical knows all the top Brands inside and out.

With the most experienced engineers in the industry, our staff can answer any specific questions you have. Our experienced team has gotten together to answer some of the most common questions asked by our customers.

Frequently Asked Questions

Yes. By harvesting in-house, we hold the largest stock of OEM approved spare parts in Europe. 

No. Probo Medical have a large number of engineers spread across England and Wales. This enables us to provide the same high level of service to all customers.

Yes, most of our engineers previously worked for original equipment manufacturers, and come with a wealth of experience. 

Yes. Electronic service reports are provided following each service visit to the customers nominated point of contact. In addition to this, any local requirements for handover forms will be dealt with by the engineer who attends site. 

We have a technical support facility available at all times. The extent of the support provided outside of standard hours will depends on the requirements priced within the contract. 

In our warehouse, we hold a large inventory of Parts in stock which can be delivered the same day. We also have arrangements with manufacturers and other companies for next day delivery. 

Yes, coverage can be provided up to 24/7 at additional cost. Requirements will need to be discussed at the contract negotiation stage. 

Yes. Probo Medical have HSCN Connectivity which can be used for remote diagnostics, dependant on access through the customers IT systems. 

Any updates/upgrades which relate to patient safety are supplied through the OEM as a mandatory requirement. Probo Medical can provide other upgrades through the OEM at cost. 

Yes! Due to its extensive stockholding of spare parts and engineering experience, MIUS is often able to maintain equipment beyond the lifespan anticipated by the OEM. 

Yes. We buy most imaging equipment including CT, MRI, X-Ray, C-arm and Ultrasound. A Full installation service is provided by our own engineers, and we also include full certification of proof of patient destruction. 

If you have any other questions, contact one of our team today who will be happy to help.